Shipping policy

GENERAL INFORMATION

We provide tracked shipping to a wide range of countries, and we continuously update our list of available destinations. You can find the complete list of countries we ship to in the dropdown menu during the checkout process. If your country is not listed, please email us at info@joujoubotanicals.com, and we will do our best to accommodate your shipping needs.

DISPATCH AND DELIVERY TIMES

Orders are usually dispatched within 1 working day. Delivery times vary based on your location and the customs regulations of your country:

EU Countries: 2-5 business days.

United States, United Kingdom, Hong Kong, Singapore, Canada: 2-3 business days.

Other Countries: Delivery times may be longer due to local customs procedures. For specific information, please contact your local customs office.

Shipping Prices and Free Shipping Options:

We offer flat shipping rates and free shipping worldwide with a minimum order amount. The rates and minimums are as follows:

EU Countries:

• Orders up to €89: Shipping fee of €8.
• Orders above €89: Free shipping.

Eligible countries include: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden, Finland, Greece, Ireland, Portugal, Spain.

World 1:

• Orders up to €119: Shipping fee of €19.
• Orders above €119: Free shipping.

Eligible countries include: United States, Andorra, Armenia, Canada, China, Gibraltar, Hong Kong, Iceland, India, Israel, Japan, Macedonia, Malaysia, Monaco, Norway, San Marino, Singapore, South Korea, Switzerland, Taiwan, Turkey, United Kingdom, Montenegro.

Croatia:

• Orders up to €50: Shipping fee of €4.
• Orders from €50: Free shipping.

RETURNS

At JouJou, your satisfaction is our priority. We offer a 30-day No-Matter-What Guarantee on every product. For detailed information on returns, please check our Refund policy in the footer.

PACKAGING

We take pride in our eco-friendly packaging, which is completely plastic-free, including the tape we use. Every package is carefully inspected before being handed over to our delivery partners. Upon receiving your order, please check the condition of the shipment. If there is any damage, report it immediately to the delivery person.

If you do not receive your order or a delivery notice within the expected timeframe, please contact us so we can assist you in locating your shipment.

INVOICE DELIVERY

Invoices are sent via email to the address provided at checkout. If you do not see the invoice in your inbox, please check your junk or spam folder.

CUSTOMS

All orders are shipped from the EU, and customs duties may apply depending on your country of residence. These duties are the responsibility of the buyer. As regulations vary by country, we recommend contacting your local customs office for more information.

For any further questions or assistance, please do not hesitate to contact us at info@joujoubotanicals.com.